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Jack in the Box Uses UltiPro to Drive Operational Efficiency


Jack in the Box is using UltiPro’s functionality to configure the solution to its unique business needs and simplify its complex business structure.

Prior to UltiPro, the QSR was using an outdated solution that lacked the capacity for upgrades. The company sought an HCM platform that could support the needs of restaurant-based employees while delivering the functionality and usability to drive organizational performance.

“My favorite part about Ultimate’s UltiPro is the platform configuration,” said Nicole Brogdon, HRIS manager at Jack in the Box. “Although I can make changes to the solution that impact our processes, the end result is seamless to our users and our employees. I can make small changes to labels or modify the functionality of an entire page.”

As an example, Brogdon noted that she has adjusted the job-change and salary fields in UltiPro so only certain job codes and reasons are available at the restaurant level.

“UltiPro’s configurable Value Rules Engine lets me define rules within UltiPro that will set certain fields based on the entry of other fields, such as organization levels and standard hours based on location,” said Brogdon. “The solution’s support of our specific requirements gives me the confidence that we are paying our employees accurately, and I’m not required to undertake a daily audit. No other HCM solution we looked at had this kind of functionality.”

According to Brogdon, Ultimate has been a reliable partner as Jack in the Box has optimized its use of UltiPro, and Ultimate’s high levels of customer service have been integral to the company’s outstanding experience with UltiPro.

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