Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, invites you to come and interact with their virtual assistant at The Mercantile Hotel New Orleans. The historic property, located within walking distance of both the city's famed French Quarter and the HT-NEXT event, partners with Angie Hospitality to equip its lobby and all 90 luxury guest suites with Angie's patented voice control and touch screen device. Stop in the Mercantile lobby anytime on April 8-11 to interact with an Angie device in a live site and learn more about Angie's latest innovations.
The implementation of Angie's powerful platform automates guest requests, while providing voice and touch screen room control, hands-free telephony, secure Wi-Fi and more. The solution also offers a host of benefits to Mercantile guests, including instant access to property information and available amenities. Leveraging an integration with Quore, a leading provider of workforce communication and management technologies, Angie allows Mercantile guests to easily make requests for a variety of hotel services, such as housekeeping items and maintenance requests.
"Angie not only serves as a 24-hour extension of our staff, but also automates many manual tasks, freeing time to focus on our most valuable guest interactions," said Valarie Coston, General Manager, at The Mercantile Hotel New Orleans. "For such a robust and advanced technology upgrade, we were also pleasantly surprised by Angie's simple 'plug and play' installation, allowing us to immediately enhance our guest services, improve response times and maximize efficiency. In addition, the Angie platform gives us the ability to roll out new features and functionality remotely, as needed and as budget allows. This makes our upgrade path easier and more affordable as guest room technology evolves."
Based on a patented enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture, Angie self-configures for each property and room as soon as the device is plugged in. Advanced natural speech capabilities give Angie the ability to recognize different accents, word combinations or colloquialisms that may be used to request information or services, so guests can instantly and intuitively communicate without the need to learn specific voice commands or phrases. To ensure privacy, Angie provides guests with the option to disable all voice functionality, if preferred, and control the device through its built-in touch screen interface.
In addition to its powerful guest service capabilities, Angie's award-winning multi-functional device can also enable room automation capabilities, replace guest room telephones, allowing guests to make calls effortlessly or connect with the property's front desk. Other features include the ability for guests to play their own music or make hands-free calls through Angie's built-in Bluetooth speakers, charge devices through its USB ports, set alarms and utilize its readily available nightlight with a choice of color. Guests can also use the device to access local information, such as the location and hours of nearby attractions, as well as traffic, weather and flight details. In addition, Angie offers the ability to set up a secure, customizable in-room Wi-Fi network within each guest room, providing guests with a fast and reliable online experience without the risk of unintentionally sharing sensitive data.