Indonesian aparthotel Improves Online Sales with eRevMax

The Malibu Suites – Balikpapan, an Indonesian aparthotel has improved its online sales with efficient rate and availability management through RateTiger. The property offering 35 serviced apartments in Borneo Balikpapan, has been using RateTiger Channel Manager since 2018 to manage all its online distribution channels in real-time.

Managed by Sissae Living, the Malibu Suites, has begun its operations in the business town of Borneo Balikpapan in February 2018. Primarily catering to business travelers, it is important for the property to connect with leading global and regional OTAs for maximum exposure. Prior to RateTiger, the Malibu Suites was managing the OTAs manually.

“It was difficult to distribute and manage rate and availability across channels. We also wanted to connect with more channels to improve our visibility,” said Frank Inakoe, Director, The Malibu Suites by Sissae Living.

Recommended by their Booking Engine provider, the Malibu Suites signed up for RateTiger Channel Manager in mid-2018. The cloud-based solution hosted on LiveOS, is helping the revenue management team to update rate and inventory (ARI) across all connected travel channels and receive reservations directly into their hotel management system. They are also monitoring their booking and production performance in real-time from the dashboard.

“With RateTiger, we found an easy way to manage our room availability and rates across all our channels from a single dashboard. The 24 hours support is always there for any assistance we need,” commented Frank.

eRevMax is known for its stable solutions with 99% product uptime. While other companies struggle to offer continuous connectivity, eRevMax has invested in building a robust infrastructure to provide hoteliers with uninterrupted service over the last 18 years. The company offers excellent connectivity with around 400 online channels and provides 24x7 support.