Giving customers what they want, when they want it is a driving force behind Panda Express’ partnership with third-party delivery system Uber Eats. Panda Express is one of the first restaurant chains to take advantage of Uber Eats’ new Menu and Order APIs (application program interfaces). The Menu API allows participating restaurant chains to create and modify menus in real time while the Order API pushes new order notifications and allows order download from Uber Eats. Panda Express worked with NovaDine to integrate both into their POS earlier this year.
To date, 800 of the 2,000 Panda Express locations are using the third-party delivery service. Download the PDF for the complete case study.