Houston Hotel Adds In-Room Digital Signage

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Houston Hotel Adds In-Room Digital Signage

06/04/2018
When the concierge at The Post Oak Hotel at Uptown creates an itinerary for a guest, it can be displayed on an in-room device.

Two hospitality solutions providers have teamed up to provide The Post Oak Hotel at Uptown Houston with in-room digital signage to enhance the guest experience. 

ALICE, a hospitality operations platform, and Percipia, a provider in telephony solutions, software, and services worked together.  Now, when the concierge at The Post Oak Hotel at Uptown creates an itinerary for the guest, this itinerary can be displayed on an in-room device. This provides the guest with a convenient way to stay on top of their schedule, and the concierge with a user-friendly way to share their work with the guest. Percipia’s LATITUDE mobile application brings in-room controls, express in-room dining, and digital signage, to the hotel’s guest rooms. 

This project elevates the guest and staff experience at The Post Oak Hotel at Uptown Houston. Craig Thomas, the hotel’s vp of sales and marketing, said, “We are eager for our guests to benefit from the merging of technology between these two well-known service providers.” 

The ALICE and Percipia integration is possible because of ALICE’s Open API, which allows for guest itinerary information that lives in ALICE to be displayed on the Percipia in-room mobile application. The collaboration between ALICE and Percipia expands the two companies’ ability to offer an even better guest and staff experience for their hotel partners. 

The benefits of the integration between ALICE and Percipia include: 

  • Time savings for hotel staff and concierge - The itinerary front desk staff and concierge created in ALICE is displayed to guests on the Percipia powered in-room device. This eliminates time spent answering questions from guests about their itineraries or bringing hard copies to their rooms. 
  • Convenience for guests - The itineraries are displayed in-room on an easy-to-use device, allowing guests to effortlessly access their schedules and necessary information. 
  • Customized hotel branding.