This user-friendly solution not only optimizes the customer experience, but also saves considerable time. It allows guests to easily check in from their mobile phone or computer before they arrive. A pre-authorization is then automatically processed on the credit card used, which offers a payment guarantee to the owner of the accommodation. In addition, a dashboard makes it easy for staff to track check-ins and check-outs, thereby ensuring better management.
For their part, the guest enjoys complete autonomy and no longer needs to visit the reception desk, which cuts down on time spent queuing and makes it possible for reception staff to devote more time and energy to guest satisfaction. This feature is a win-win solution for all parties. Also, online check-in can help hoteliers deal with the labour shortage the hospitality industry is currently experiencing.
Mingus Software is a Montreal-based company founded in 2001 dedicated to the development of high-end software and the deployment of effective solutions for hotels around the world. Hotello Hotel Management Software is the company’s flagship product
Ariane Systems was founded in 2001 by Michel Lavandier and Laurent Cardot, and now has more than 3,000 installations running at hotel properties in more than 25 countries. Numerous hotel chains utilize Ariane’s electronic kiosk, mobile, and web solutions to streamline the guest arrival and departure process. These include B&B Hotels, Jurys Inn, Scandic, Hyatt, MGM, Radisson Red, and Louvre Hotels, among many others.