Hotel Management

Delta's Global Reservation Services group will maximize contact center efficiency and reduce costs by converting to the Envision Workforce Management solution.

At least sixteen major hotel groups from around the world plan to work together to develop an industry security framework for handling sensitive credit card data. Intended to dramatically improve the security of credit card processing by and for hotels while significantly reducing costs, the effort has been chartered as a working group of Hotel Technology Next Generation (HTNG).

Fuzionlink is being used by Grecotel & Classical hotels to manage rates, availability and inventory across unlimited third-party sites through one easy-to-use web application.

Hospitality execs are flocking to table-side and mobile payment apps. But with Category 3 apps still delisted, what does the Council advice? Bob Russo, general manager for the PCI Council, reveals what progress has been made regarding Category 3 applications, the major challenges concerned with their certification, and what operators can do in the meantime to secure their devices.

As employees increasing want to use their personal mobile devices for business, operators and vendors alike are racing to put security measures in place to protect corporate data in-motion. HT reveals the five most commonly held best practices for securing executive' mobile devices.

No longer centered around kiosks, self-service has come to encompass a wide range of products, from mobile applications and iPads to guest service portals accessed by the in-room TV, that are putting even more control into consumers' and operators' hands.

From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.

Tokenization offers added layer of security to spa management software while reducing PCI scope.