Hotel Management

Research conducted by the Cornell Center for Hospitality Research highlights the direct correlation between workforce scheduling practices and employee job satisfaction. Operators turn to technology to promote keep employees happy and boost guest return visits.

Hotels fight the battle against workforce miscommunication with six system trends that are efficient and undetectable by guests. Text massaging, Blackberry-type devices and WiFi connectivity top the list.

InterContinental Hotels Group hopes to build a superior business intelligence capability that will help drive the business forward through the selection of Teradata technology.

In part one of this three part series, Deloitte examined the outlook for the US consumer of hospitality services and offered the first of four marketing and sales functions that will mitigate financial burdens during this downturned economy. In part two, learn how to achieve financial success by improving spending across sales and marketing channels and by re-evaluating customer segments and touch-points.

A hotel's central reservation system is the link to most sales opportunities. Learn how to boost bookings and revenue with a fine-tuned central reservations system.

Best Western generates 30 percent more in incremental revenue following an eight week loyalty reward pilot that encouraged guests to upgrade their membership level through increased hotel usage.

The OlaKala satisfaction portal is a new release from MKG Qualiting that allows hotels to create and manage customized satisfaction surveys.

IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.