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Report: Customer Retention Becomes Key IP Contact Center Benefit
The competitive landscape for IP contact centers (IPCC) has shifted significantly over the past three years says a recent Datamonitor report. Vendors have begun to offer unified product lines, aiming for common administration/reporting, user interfaces and functionality far beyond basic routing. -
Potomac Hospitality Streamlines Channel Distribution Management
The ability to effectively market hotels globally is a valuable benefit for operators because of the increased profitability and sustained company growth it can create. Learn how Potomac Hospitality Services is boosting its third-party website presence with the use of channel management distribution software.