Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its strengthening of efforts to ensure that hoteliers are able to cater to guest health concerns by working with properties to increase the availability of contactless and social distancing compatible in-room services. By leveraging its expertise in comprehensive guestroom television-based services and voice-activated technology, HIS aims to provide hotel businesses with the tools and insight needed to successfully welcome guests back and regain their confidence with the knowledge that safeguarding their health is a top priority.
Through the company's creation of advanced in-room guest service innovations such as its BeyondTV platform, HIS has long possessed unrivaled experience in providing guests with the ability to interact with a hotel's amenities or make requests for services without having to come into direct contact with hotel staff. With properties now prioritizing the need to implement social distancing guidelines, HIS is working to demonstrate how hoteliers have an array of options at their disposal to achieve this goal. This includes implementing virtual in-room guest service solutions that can:
- Provide guests with the ability to make in-room dining requests or find out menu options.
- Offer details on concierge recommendations.
- Instantly furnish details on opening and closing hours for onsite amenities such as restaurants, fitness centers and laundry services.
- Serve as a hotel-to-guest messaging system to provide both instant and remote communication between guests and staff or departments.
- Allow guests to check-out without having to visit the front desk and risk potential exposure to germs by coming into close contact with staff and other guests.
Also a leading provider of virtual assistant technology for the hospitality industry, HIS is further working to provide hoteliers with up-to-date insight on how the above-mentioned service examples and many more can also be integrated with voice-activated abilities to provide guests with even greater protection against potential risks from contact with amenity surfaces. With the use of simple voice commands from an integrated Alexa or Google Home device powered by Volara, guests can instantly request such services or details without needing to make any physical contact with an in-room device or surface such as a television remote or guestroom telephone. This ability also extends to providing full voice-activated and hands-free control over a range of in-room devices such as thermostats, lights, televisions, drapes, televisions, etc.
"Hoteliers have known about these technologies for some time and their ability to enhance convenience and instant service, but many may not fully grasp the multiple benefits that they can now provide in overcoming guest worries over possible exposure to viruses within the new market environment," said Gary Patrick, CEO of Hotel Internet Services. "Regaining guest trust will play a critical factor in a hotel's ability to recover from the current crisis, and HIS is pleased to serve as a reliable source of guidance over how properties can leverage technology to re-tailor their offerings in a way that demonstrates their desire to accommodate more stringent safety expectations."
By also serving as a provider of advanced in-room entertainment and content casting abilities via its BeyondTV and BeyondTV GuestCast solutions, HIS will further assist hotels in meeting new cleanliness standards by providing each customer with sanitized television remote control coverings. This service will not only further reduce the risks of a commonly shared touchpoint area, but can also serve as another visible reminder to guests that their wellbeing is of the highest importance.