Hotel Brand -- Business Class

The eFolio product hopes to help hotels improve customer service for corporate accounts.

Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.

At least sixteen major hotel groups from around the world plan to work together to develop an industry security framework for handling sensitive credit card data. Intended to dramatically improve the security of credit card processing by and for hotels while significantly reducing costs, the effort has been chartered as a working group of Hotel Technology Next Generation (HTNG).

Hospitality execs are flocking to table-side and mobile payment apps. But with Category 3 apps still delisted, what does the Council advice? Bob Russo, general manager for the PCI Council, reveals what progress has been made regarding Category 3 applications, the major challenges concerned with their certification, and what operators can do in the meantime to secure their devices.

New iPhone/iPad app connects business travelers and offers a tongue-in-cheek approach to social networking with its business jargonin decoder.

No longer centered around kiosks, self-service has come to encompass a wide range of products, from mobile applications and iPads to guest service portals accessed by the in-room TV, that are putting even more control into consumers' and operators' hands.

Tokenization offers added layer of security to spa management software while reducing PCI scope.

From inventory management to luggage tagging, the potential uses for RFID in hotels and restaurants are limited only by our own imagination.