Holiday Inn Krakow City Centre Enhances Functionality, Personalization of In-Room TV Solution
InnSpire, a provider of an all in one technology suite that seamlessly helps drive a world class guest experience for some of the world's most iconic hotels and brands, has partnered with the Holiday Inn Krakow City Centre in Poland to deploy its solutions across the property's 236 guestrooms and suites. Through the recent installation, InnSpire upgraded the entire guest experience by combining new networks, with IPTV-heads and its leading TV-based sales, entertainments and analytics solution.
"We are extremely pleased with the implementation of InnSpire's solution at our property, thanks to the seamless installation process and key integrations with our existing technology," said Yossi Wircer, GM of the Holiday Inn Krakow City Centre. "This flexible, guest-centric TV and entertainment solution is an important addition to our hotel's guest room offerings, and we're sure it will be a key factor in ensuring the satisfaction of our guests, since we can now help personalize every stay."
InnSpire's interactive guestroom offerings have become increasingly popular with hotel operators, who make use of their robust feature set to interact with guests and expand customer touchpoints into the guestroom by providing property information, directions around the local area, and purchase opportunities, all through the guest's own devices, or the guestroom TV. In addition, guests appreciate the in-room technology as it provides access to popular apps such as YouTube, Netflix, Spotify, online games and much more. By adopting InnSpire's solutions, any hotel can cost-effectively implement new experience-enhancing technologies and features. As an added bonus, the use of InnSpire's InnCable (an IPTV solution in a smart cable) gives guests all the power of a smart TV without the need to invest in new televisions.
The Holiday Inn Krakow City Centre integrated InnSpire's in-room entertainment solution with an integrated custom hotel directory, as well as the analytics dashboard, which provides the hotel's management team with an overview of their most relevant data. The solution also features a simple guest feedback tool that utilizes a simple thumbs-up and thumbs-down interface, in order to encourage participation and streamline the process. Any feedback sent in this manner will instantly notify hotel staff and inform them whether the guest is pleased or upset with their experience, so that any potential dissatisfaction can be immediately addressed.