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HITEC 2015 NEWS: Gamification Elements in PMS to Motivate Performance

Newmarket International, Inc., an Amadeus company, has announced gamification elements in its release of the Room Attendant module on HotSOS Mobile to motivate employee performance and encourage consistency.
The HotSOS Mobile Room Attendant Module, currently in beta release, utilizes information from the Property Management System (PMS) and guest profile to direct Room Attendants to the next room to be cleaned to get guests into their room faster. The addition of gamification creates a highly visible recognition system that is designed to drive employee productivity and quality of service by motivating staff members and reinforcing desired behaviors via rewards.
Room Attendants earn points towards badges for performing well in key areas such as preventing guest incidents, high productivity, reporting service orders, and consistent quality inspection scores. Badges earned display on the Room Attendant welcome screen on HotSOS Mobile to show where they are in the game as of yesterday. Badges may be used as a virtual currency that staff can potentially use for perks such as gift cards or preferential work schedules. Future game elements will be added throughout the HotSOS Mobile suite of products based on customer feedback.
The Newmarket HotSOS Mobile solution expands the features of its hotel service optimization solution onto a mobile platform. Utilizing a team-based approach, service orders are automatically directed into group backlogs. Staff members can be assigned to single or multiple teams so they only receive requests that pertain to their skill sets. HotSOS Mobile provides management with the flexibility to work away from their desks yet still have immediate access to real-time information to manage the operations of their team.
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