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Hilton Worldwide, IBM Ink Global Technology Infrastructure and Solutions Agreement

Hilton Worldwide and IBM have announced a global collaboration agreement to enhance the hospitality company's technology infrastructure and to facilitate the development and delivery of next-generation technology solutions.
 
Specifically, IBM will host and manage the technology platforms that support Hilton Worldwide's ten brands, including data center management and monitoring, global email services, web hosting and the central guest reservation system. The announcement will enable Hilton Worldwide to focus even further on its core business -- delivering exceptional guest experiences -- while leveraging IBM's innovation, expertise and global capabilities.

"We are excited to be entering into this agreement with IBM, the world's leading technology services company," says Paul Brown, Hilton Worldwide's president, global brands & commercial services. "Collaborating with best-in-class technology companies, whose respective areas of expertise will assist us in developing comprehensive solutions for our owners, operators and guests, will further enhance our unmatched portfolio of brands."

IBM will host Hilton Worldwide's technology infrastructure at its newest Smarter Data Center in Research Triangle Park (RTP), North Carolina. RTP is an energy efficient data center that uses 50 percent less energy to operate, compared to data centers of a similar size. The data center is equipped to support cloud computing workloads and will enable Hilton Worldwide to only use the resources necessary to support its IT needs during high- and low-volume traffic periods.

While the agreement with IBM will be launched immediately, Hilton Worldwide's overall technology transition process, known as the Hilton Worldwide Innovation Collaborative, is expected to occur in phases over the next several months. The Hilton Worldwide Innovation Collaborative is the result of the hospitality company's rigorous analysis of both the changing technological landscape and its evolving business needs.

"As we expand our relationship, Hilton Worldwide will be able to leverage IBM's deep global expertise, including its data analytics resources, software solutions and research and development capabilities," says Robert Webb, CIO, Hilton Worldwide. "We are confident that IBM's world-class technology capabilities will help us to accelerate our innovation initiative."

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