Go Moment Receives +63 NPS Score, Three Times Higher Than the Industry Average for B2B Tech
Go Moment®, a provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score® (NPS®) reached an all-time high of +63. Go Moment's NPS survey shows a three times higher grade than the industry average for Business-to-Business (B2B) technology companies, according to NPSBenchmarks.com.
The Net Promoter Score, co-developed by Satmetrix, is the most widely adopted measure of customer loyalty in the world and has become the standard measure of customer experience performance among Fortune 500 companies due to its long-term proven linkage to financial performance. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others, overall satisfaction, loyalty, and brand perception.
Go Moment is most recognized as the creators of the award-winning Ivy® hotel smartconcierge solution. Ivy utilizes text or voice messaging to automate common tasks and resolve guest requests in seconds while freeing up hotel staff to focus on guests. The platform also offers next-generation business intelligence and analytics capabilities that give hoteliers visibility into guest engagement and insights on the combined productivity of the hotel staff plus Ivy. Go Moment's constant innovations for Ivy continue to solve the challenges of delivering responsive, frictionless, 24/7 communication to guests staying at properties such as the OPUS Vancouver, Crystal Springs Resort, Rustic Inn at Jackson Hole, Lake of the Torches Resort Casino, and the majority of hotels across the Caesars Entertainment portfolio.
NPS scores above 60 are tough to achieve and are usually associated with the most respected companies in the world. Go Moment's score of +63 is alongside well-known consumer brands with top NPS scores like Apple, Starbucks, Netflix, Tesla, Airbnb, and Amazon. A high NPS is even more difficult to attain for B2B technology companies, which usually score in the +10 to +25 range, making the accomplishment that much more impressive.