Feature Stories

Integrated platforms streamline resort operations

Portals keep operators connected to their franchise partners

Kitchen systems boost efficiency, communication and service

Check please? Would you like to upsize your meal? Did the last void rung up seem suspicious? Such questions have become commonplace at many restaurants--from quick-service, fast- and traditional casual, to white tablecloth establishments. The explosive growth and adoption of wireless technologies are allowing the three key stakeholders--customers, employees, and managers--to obtain more accurate answers than with hard-wired and analog solutions.

At the recent Restaurant Executive Summit leaders of growth-oriented restaurants convened for a two-day conclave on strategies to continue to drive growth. While the impetus was a full-slate of sessions, bringing together leading analysts, industry leaders and colleagues, the focus of most attendees was on networking.

In the hospitality industry, a hotel operator traditionally publishes a property's rates in only one currency, usually that of the host country.

Loyal guests are a key component to staying afloat in the hospitality industry. Hotel and restaurant operators are increasingly taking notice and using the latest tools and technology to not only build a better understanding of who their loyal guests are,

Revenue management wasn't always so easy for the 161-room Gainey Suites hotel in Phoenix, Arizona. Up until last summer, the property relied--if that is the word--on an outdated seven-year-old system that had limited functions and was slow and cumbersome.