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Customer Experience Tech Yields Major Growth for Smashburger
The fast-expanding Smashburger has implemented Empathica Local to ensure brand standards for customer satisfaction in the midst of the chain's triple-digit growth. -
Hotel Group Sees Uptick in Occupancy with Analytical Tool
The Coastal Hotel Group revved up its RevPar after implementing the IDeaS revenue management system. In addition to an increase in occupancy the group also saw average daily rates rise.