Family Casual Dining

Denny’s Hires Pankaj Patra as Chief Digital and Technology Officer
Industry vet comes to Denny’s from Brinker International, Inc., where he served as Senior Vice President and CIO. In this newly created role, of CDTO, Pankaj Patra will be responsible for accelerating the company’s capabilities across all specialties within the Digital, Technology and Information functions.
CASE STUDY: How Chili’s Grill & Bar Uses Tech to Deliver a Great Guest, Staff Experience
By upgrading its kitchen display system, Chili’s now has access to an unprecedented amount of data that it’s using to improve operations and the guest experience.

At MURTEC Executive Summit: Tech Tools to Supercharge Hiring, Training & Retention

Join us Oct. 2-4 in Charleston, S.C., and hear how Dine Brands, Ascent Hospitality and Kava Restaurants have leaned into technology to improve not only operations, but also the experience for general managers and front-line employees
IHOP Adds AI to Online Food Ordering

IHOP teams up with Google Cloud AI to deploy an AI-powered, food ordering recommendation engine across its stores nationwide. Guests will see more helpful and personalized recommendations when ordering online.
Taco Bell Exec to Lead Cracker Barrel

Julie Felss Masino most recently served as President, International of Taco Bell, overseeing the expansion of the division to more than 1,000 restaurants in 32 countries. She joins Cracker Barrel on August 7 as CEO-elect.
Steak n Shake Adds New Way to Pay

Steak n Shake to implement PopID Platform for loyalty rewards and automated payment.
Darden Restaurants Completes Acquisition of Ruth's Hospitality Group

The Ruth's Chris Steak House brand now joins Darden's portfolio of differentiated brands that include Olive Garden, LongHorn Steakhouse, Yard House, Cheddar's Scratch Kitchen and The Capital Grille.
Red Robin's Improving Guest Satisfaction

The full-service restaurant chain's guest satisfaction scores have increased 5 percentage points vs 2022, and wait times are reduced, PLUS: former Jamba CIO Jyoti Lynch joins leadership team as CTO.
Denny's Hires Restaurant Industry Veteran Alex Williams as Chief Operating Officer

Williams' decades of experience in the restaurant industry, includes key operations roles with Starbucks, McDonald's, Outback Steakhouse, Fleming's Steakhouse and Moe's Southwest Grill.
Denny's Launches Series of National Wellness, Mental Health Summits

Denny's is among a growing number of hospitality companies adding benefits that improve employees' wellness.

Denny’s Hires Pankaj Patra as Chief Digital and Technology Officer

CASE STUDY: How Chili’s Grill & Bar Uses Tech to Deliver a Great Guest, Staff Experience

At MURTEC Executive Summit: Tech Tools to Supercharge Hiring, Training & Retention

IHOP Adds AI to Online Food Ordering

Taco Bell Exec to Lead Cracker Barrel

Steak n Shake Adds New Way to Pay

Darden Restaurants Completes Acquisition of Ruth's Hospitality Group

Red Robin's Improving Guest Satisfaction

Denny's Hires Restaurant Industry Veteran Alex Williams as Chief Operating Officer

Denny's Launches Series of National Wellness, Mental Health Summits