Family Casual Dining

Derrick Pratt Joins Condado Tacos as New Chief Executive Officer
Following his success as Chief Operating Officer at Portillo’s, Pratt was hired to lead Condado into its next phase of growth.
IHOP Upgrades POS at 1,500 Locations
By updating 15-plus year-old POS systems in IHOP restaurants, the Dine Brands IT team has already been able to provide franchisees with a variety of features to improve operations, including reporting and performance analytic improvements, and more.

bartaco Debuts Revamped Catering

HT caught up with Lindsay Crasnick, bartaco’s Director of Digital Experience + Product, to discuss the the brand’s revamped catering program.
Friendly’s Adds Guest Feedback Program

To measure and act on the guest experience, Friendly’s has leveraged Ovation’s real-time chat, surveys, reporting, and AI-powered recovery systems to connect with guests and improve operations.
Unlocking the Power of Sustainable Practices in Hospitality

Discover how hospitality brands Mendocino Farms and Out West Restaurant Group are revolutionizing their businesses through sustainability.
Bob Evans Selects PAR Technology’s Punchh to Enhance Guest Experience and Loyalty

PAR Punchh will provide customers with personalized offers and rewards through the Bob Evans app, including family deals, value offers, and convenient online takeout options.
TGI Fridays Names Ray Risley to U.S. President & COO & Nik Rupp to President of International Markets, CFO

The addition of both leaders follows the announcement of Weldon Spangler as Chief Executive Officer as the brand's revitalization plan continues in the U.S. and globally.
Waffle House to Roll Out Olo Across 1,950 Locations

Waffle House is now offering direct online ordering through Olo Serve, Olo’s white-label web browser interface, and will launch its own Serve-based app in Q1 2024.
Denny’s Courts Hotel Partnerships

The diner is looking for franchisees interested in opening locations near or adjacent to hotels.
Cracker Barrel Teams with Dolly Parton to Promote New Rewards Program

Cracker Barrel Rewards members have the chance to "Rock Like Dolly."

Derrick Pratt Joins Condado Tacos as New Chief Executive Officer

IHOP Upgrades POS at 1,500 Locations

bartaco Debuts Revamped Catering

Friendly’s Adds Guest Feedback Program

Unlocking the Power of Sustainable Practices in Hospitality

Bob Evans Selects PAR Technology’s Punchh to Enhance Guest Experience and Loyalty

TGI Fridays Names Ray Risley to U.S. President & COO & Nik Rupp to President of International Markets, CFO

Waffle House to Roll Out Olo Across 1,950 Locations

Denny’s Courts Hotel Partnerships

Cracker Barrel Teams with Dolly Parton to Promote New Rewards Program