The direct Deliveroo integration streamlines restaurant and retail operations by automating inbound order processing directly to the kitchen or store for fulfilment. Reporting in the back office is integrated providing merchants with a single view of online and offline transactions. The result for merchants is less complexity which helps to eliminate the potential for costly mistakes combined with greater speed and efficiency of order processing which improves customer satisfaction.
The announcement follows a series of initiatives from Epos Now intended to empower its customers to leverage digital tools and integrations in response to the COVID-19 pandemic. In November last year, the point of sale specialist released Epos Now Order & Pay, its own fully-contactless mobile ordering platform. This was quickly followed by the release of Epos Now Online, its website builder tool, designed specifically for businesses in the hospitality sector.