Eclectic Bars Centralizes IT Systems Management
Eclectic Bars, a leisure group that operates 13 themed clubs and bars in the UK, adopts the Kaseya IT Automation platform to remotely and proactively manage its entire IT infrastructure. Kaseya is a global provider of IT automation software for public and private sector organizations. By using Kaseya's web-based management console to centralize, simplify and automate the delivery of IT services, Eclectic Bars has reduced time spent on IT maintenance by 20 per cent and significantly minimized network downtime.
By placing a Kaseya agent across its four servers and 50 work stations, Eclectic Bars can remotely manage its entire IT infrastructure through a single, integrated web interface, eliminating the need for the IT manager to travel to bars and clubs to carry out routine systems maintenance. Instead, key tasks such as patch management, backup and software updates can be automated and scheduled to run across each Eclectic Bars site simultaneously.
Using Kaseya, Eclectic Bars is able to maximize network availability and uptime through constant monitoring of all servers and workstations. Automated remediation actions, such as rebooting, have been set up to handle specific issues, but if other problems arise the Kaseya platform alerts the Eclectic Bars IT team directly, so immediate action can be taken to fix them remotely. Kaseya's integrated endpoint security also protects the servers, workstations and network from viruses and unknown malicious threats.
"Centralizing our IT management through the Kaseya IT automation platform has transformed our support operation, simplifying IT service delivery and ensuring the IT team is effective, flexible and productive," says Richard Price, IT manager of Eclectic Bars. "Time consuming and resource intensive tasks were affecting our ability to support our staff, but by automating key processes we can spend an extra 20% of our time on proactive projects. I would not hesitate to recommend Kaseya to any company looking for a one-stop solution to managing a dispersed IT infrastructure."
By placing a Kaseya agent across its four servers and 50 work stations, Eclectic Bars can remotely manage its entire IT infrastructure through a single, integrated web interface, eliminating the need for the IT manager to travel to bars and clubs to carry out routine systems maintenance. Instead, key tasks such as patch management, backup and software updates can be automated and scheduled to run across each Eclectic Bars site simultaneously.
Using Kaseya, Eclectic Bars is able to maximize network availability and uptime through constant monitoring of all servers and workstations. Automated remediation actions, such as rebooting, have been set up to handle specific issues, but if other problems arise the Kaseya platform alerts the Eclectic Bars IT team directly, so immediate action can be taken to fix them remotely. Kaseya's integrated endpoint security also protects the servers, workstations and network from viruses and unknown malicious threats.
"Centralizing our IT management through the Kaseya IT automation platform has transformed our support operation, simplifying IT service delivery and ensuring the IT team is effective, flexible and productive," says Richard Price, IT manager of Eclectic Bars. "Time consuming and resource intensive tasks were affecting our ability to support our staff, but by automating key processes we can spend an extra 20% of our time on proactive projects. I would not hesitate to recommend Kaseya to any company looking for a one-stop solution to managing a dispersed IT infrastructure."