Dubai Marine Beach Resort & Spa Implements New POS

Dubai Marine Beach Resort & Spa is a luxury five-star beachfront property with exclusive dining and resort amenities. It offers guests 17 restaurant and beachfront entertainment outlets, from coffee shops to fine-dining, along with spa, gym, tennis and beach sports across an expansive area. The resort location, features and caliber of guest service attract guests from across Russia and Europe, and serves as a host resort for locals during the world-renowned Dubai Shopping Festival.

Recently the Dubai Marine Beach Resort & Spa was looking to upgrade its point-of-sale technology to improve guest service and staff workflows. It's legacy system had service inefficiency, for instance servers spent a lot of their time running back and forth between the kitchen, the POS terminal and the guest; making it a struggle to meet guest needs. It also did not offer enough reporting capabilities. Management had little to no access to report data that was essential for managing multiple outlets. The ability to adjust where necessary to help streamline guest service was limited. And the old POS system offered insufficient connectivity. Managers and servers alike were limited to the functionality of their Wi-Fi service, and when it went down, so did the POS.

Shiju Nair is the IT Manager for the resort who, with his team of six, oversees the entire IT infrastructure of Dubai Marine Beach Resort & Spa, including satellite locations of the company’s café chains and other retail shops. Nair led the research, selection and upgrade process to the resort's POS, ultimately choosing to implement Agilysys InfoGenesis POS and InfoGenesis Flex. Today he manages the property’s point-of-sale technology which consists of 17 stationary terminals and 20 mobile tablets used by more than 70 members of service staff.

The new POS offers a straightforward and easy-to-use user interface, contributes to significant time-savings in all food and beverage outlets, increased order entry speed and accuracy, allows servers to continue entering orders and processing payments even if Wi-Fi is inconsistent, and provides managers with up-to-the-minute business data, whether on the floor or working remotely.

"The mobile tablets are making life easier for the service staff. They get orders entered quickly without all the back and forth from the table to the terminal," says Shiju Nair, IT Manager Dubai Marine Beach Resort & Spa.