Dimension Development, a growth-oriented hospitality company dedicated to providing the highest standards of ever-evolving customer care and safety standards within their hotel brands, has implemented their training and protocol program across their 72-hotel portfolio. Dimension has also launched its "Meet with CARE" safety and sanitation wellness program for meetings and event customers. Using the latest research, COVID-19 guidelines, and collective industry intelligence and protocols, Dimension has tailored cleaning products and procedures, increased employee training and awareness, and updated customer protocols to ensure the comfort and safety of their hotel community.
"We are in a new and ever-changing environment for hospitality," quoted Sam Friedman, Founder and CEO of Dimension Development. "Our commitment is to our customers, our employees, and to the public, and our priority and responsibility is to make essential efforts to ensure that each member of our team and all of our guests and visitors feel secure and well protected at all times within our hotels." Friedman added, "Our hotel team members embrace and execute their respective brand Hygiene/Wellness guidelines, and they are now implementing our company protocols, with ongoing checks and balances." The Dimension portfolio is comprised of primarily Hilton, Marriott, Hyatt and Intercontinental properties, and over 95% of Dimension hotels' inventory remained open over the past two months.
Each Dimension property will have a trained Cleanliness Champion, who reports to the Dimension Corporate COVID Clean Council, whose responsibilities include ongoing updates on best practices, success experience and protocols to provide the safest possible environment. Dimension has taken guidance from the CDC and American Hotel Lodging Association (AHLA) to develop standard operating procedures, and are equally dedicated to updating and improving these processes as new information is provided. Ecolab, a noted company on the forefront of cleaning products, is the main supplier of the hydrogen peroxide-based product in use at Dimension properties that has been proven (and recommended by the EPA) to kill the virus from surfaces in 45 seconds. Dimension has also implemented guidelines for a 24-hour delay on guest room sales, occupancy-permitting, allowing for extra sanitation and inspection time.
Physical distancing protocols include redesigned public spaces including lobby areas, restaurants and health clubs and gyms, to align with local guidelines for each hotel. Partitions are installed at front desks and other customer areas, and contactless digital entry is available at most hotels. Housekeeping is an essential service and continues to be offered at the hotels unless a guest requests otherwise.
The research-based Dimension Meet with CARE program is an eight-step approach to accommodate Responsible Experiences for the meetings and event customers. These steps include Design, Dining, Catering, Communication, Sanitize, Cleanliness, Safe Distancing and Experience. Dimension has even developed Social Distancing Menus for their meeting and social event attendees. This new and innovative gatherings protocol has already converted corporate group functions since the rollout last week to the meetings community.