The Desoto in Savannah Selects Go Moment’s Ivy Smartconcierge

Michal Christine Escobar
Senior Editor (Hotels)
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The DeSoto Savannah said it selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part of the Sotherly’s Hotels Inc. collection, The DeSoto reigns as “Savannah’s hotel,” a beloved landmark that has played hostess to presidents, local personalities and visitors since 1890, and is a member of Preferred Hotels & Resorts as well as Historic Hotels of America. Other Sotherly’s properties implementing Ivy include The Georgian Terrace in Atlanta, Georgia and The Whitehall in Houston, Texas.

Go Moment’s Ivy makes an immediate impact on a hotel’s operations by helping to fulfill not only guest service expectations, but to truly transform the request fulfillment process. Unlike most chatbots or digital concierge solutions with limited scripted responses, Ivy combines machine intelligence with human customer service for a seamless, intuitive experience. With Ivy, guests get accurate and immediate replies to questions like “What’s the Wi-Fi password? Can I get more towels? And can I extend my check out time?” freeing hotel staff to focus those high-touch guest interactions that make all the difference. Ivy leverages data to anticipate and meet guests needs by context, preferences, and prior requests, then delivers timely and relevant alerts, content, and offers.

“Adding Ivy to our team is one of the best decisions we’ve made to improve our guests’ experience,” said Kevin Hunter, Director of Guest Services at The DeSoto Savannah. “We started with the hope that Ivy would drive guest traffic for in-house events like Trivia Night, Wing Wednesday and 1540 Room Specials, and alert guests of important hotel communications such as fire alarms, construction, and inclement weather, but what we got was so much more. Ivy is an incredibly intuitive omnipresent member of staff that delights our guests at every touchpoint.”

The DeSoto is an upscale property which features 246 guest rooms, each with breathtaking views, 20,000 square feet of meeting space, business center, fitness center, and rooftop pool with pergolas and seasonal cabana bar with treetop views of Savannah. Visitors enjoy exceptional culinary dining at acclaimed restaurants 1540 Room and Buffalo Bayou, as well as exclusive spaces like Edgar’s Proof & Provisions, featuring over 100 types of bourbon. A unique highlight is The DeSoto’s permanent collection of art, which adds a different dimension to the usual hotel experience.