SageNet's IV Dickson of the large-scale, managed services group, talks about restaurants' current challenges, how they're coping with an always-on mentiality, and more.
The segmented structure of hospitality businesses makes these organizations particularly vulnerable to the formation of silos. Adopting new technologies can help hospitality businesses remedy many of them.
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data.
