Customer Experience/Service

HTNG Names Most Innovative Hospitality Tech

Innspire's guest media streaming was tapped as the most innovative technology by Hotel Technology Next Generation.
Buffalo Wild Wings Engages Guests with Next-Gen Tabletop Tablets

New BEOND tablets include ability to play trivia against players at other Buffalo Wild Wings restaurants, send specific requests to server at the touch of a button.
Purpose Driven Technology Can Offer a First Class Experience

YOTEL co-founder and CEO, Gerard Greene reveals how airline-inspired technology is streamlining operations and guest services for a budget-friendly luxury hotel experience.
2014 Restaurant Technology Study

The survey's findings show that as budgets increase, opportunity emerges for restaurant technology to shift from responding to leading the business.
New Speech Translation Software for Hospitality and Tourism Industries Debuts

Software makes language issues disappear enabling staff members to instantly speak dozens of languages.
Why Wi-Fi is Keeping Hotels from Receiving 5 Star Reviews

Revinate offers a research brief detailing common hotel connectivity issues and how to address them.
Crowne Plaza Saves $100K Plus a Year with Energy Management System

The rising cost of energy led NYC hotel to seek out a guest-centric monitoring and control solution from Telkonet.
Streamlining Check-in Increases Revenue and Guest Satisfaction

A recent study shows that solutions like Mobile Key by OpenWays could remove frustration at the front desk.

New Hotel Marketing Tech Uses Google Glass to Improve Social Connections