Customer Experience/Service

The way to add value for luxury guests is to craft an excellent voice channel experience; convenience, responsiveness, customization and knowledge of the product will always be critical.

He will oversee all disciplines within marketing including brand and tactical marketing, public relations, partnerships, social media and digital platforms as well as global and hotel sales organizations, revenue management, the Select Guest Loyalty program, distribution and customer service.

Chatmeter uses AI to surface actionable insights from customer commentary in real-time for multi-location businesses.

AI can help make the guest stay more pleasurable via content generation, personalization and sentiment analysis.

Exploring the next frontier in hospitality: how AI-driven systems are transforming service standards and guest interactions in hotels.

Pure Green franchise automates phone-based customer service to improve customer experiences and efficiencies.

SOCi analyzed more than 100 different reputation “signals” across Google, Yelp, and Facebook to create each hotel brand's reputation score.

Hoteliers may want to take a page out of United Airline’s approach to customer service and investigate how on-demand remote agents could significantly improve the guest experience.