Crave Interactive and Kipsu Partner to Provide Unparalleled Hotel Guest Communications

Crave Interactive, a developer of cloud-based digital guest service solutions for hotels, announced it has partnered with Kipsu to offer a frictionless omni-channel messaging solution for hotels to allow 2-way communication with guests via in-room tablets and their mobile devices.

By integrating the Kipsu solution into the Crave in-room tablet system, guests can now chat with the hotel staff in real time, as well as seamlessly transfer the chat from the in-room tablet to a personal mobile device. Chat messages are instantly routed to the relevant departments by Kipsu, offering hotels a unique way to deliver excellent customer service to each guest.

With this partnership, Crave is now able to help put hotel teams that currently use the Kipsu platform "in the room" with the guest via in-room tablets and meet them where they are; elevating service providers to service professionals and enabling them to better care for guests in unexpected ways.