Cover Story

Bruegger's poised for triple-digit expansion. An updated look, new menu and franchise focus pave the way.

Harrah's Total Rewards program reaps dividends for casinos and players alike

Great Wolf is making waves with its new wallet-less solution for guests.

Holiday Inn Goes After Gen-X travelers with a high-tech touch

In the restaurant industry, speed can become a way of life. Whether it is timing the drive-thru at a quick-service chain, kitchen timers at a fast-casual restaurant, or wait times for the casual diner, nearly all restaurants keep close track of speed and efficiency. For the foodservice industry, time really is money and any good restaurant manager recognizes that speedy service is an essential ingredient in the delivery of an enjoyable dining experience for guests.

Rosewood Hotels takes an innovative approach to guest service

The transition to a converged network has important implications for the hospitality industry. A converged network can drive down costs by eliminating the need to install and support multiple infrastructures such as HDTV, HSIA, telephone, energy management, access control, CCTV, building management, paging, minibar and life safety systems.

Culver's makes guest happiness its priority