Cornell Center for Innovative Labor and Employment Relations Taps UniFocus COO to Serve on Advisory Board

Michal Christine Escobar
Senior Editor, Hotels
Ken Heymann

UniFocus, a provider of Workforce Management Systems, announced the appointment of company COO Kenneth Heymann as an advisory board member at the Cornell Center for Innovative Labor and Employment Relations (CIHLER). With a mission to spur education and discussion over the modernization of labor and human resources management, CIHLER’s appointment of Heymann will ensure that future hospitality leaders will continue to have access to the latest industry knowledge and best practices on maintaining a productive and loyal workforce.

“Kenneth’s extensive experience in labor management trends and technology is an asset to our educational program and our commitment to providing our members and students with the latest expertise on how to create successful workforce strategies,” said David Sherwyn, Professor of Hospitality Human Resources & of Law at Cornell, and the Director of CIHLER. “His ongoing work at UniFocus to further promote work environments that respect the needs of both businesses and their staff will no doubt prove highly valuable in leading the industry towards far greater employee job satisfaction, enhanced service quality and hotel profitability.”

An expert on organizational development, change and quality management, Heymann’s impressive professional background includes serving as a founding partner of the Heymann Group Inc. A consulting and asset advisory company, the Heymann Group ultimately merged with Strategic Quantitative Solutions to form UniFocus. Over the course of his career and as COO for UniFocus, Heymann has been credited with a range of achievements, including the overseeing of major software and consulting projects for a range of properties and major hotel brands. From budgeting and demand forecasting to staff planning and service quality management, hospitality organizations that have leveraged Heymann’s labor management expertise to drive workforce productivity and engagement include White Lodging, Loews Hotels, Fairmont Hotels and Resorts, KSL Resorts, and Hilton Worldwide.

Heymann commented that “I am deeply honored to have been accepted into the CIHLER advisory board and look forward to sharing my experience and knowledge, with the goal to ensure that future hospitality leaders have the expertise needed to guarantee the success of their employee teams in meeting rising guest service expectations.”  

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