Consumer Research Reveals Majority of Restaurant and Hotel App Users Engage Once a Week

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Consumer Research Reveals Majority of Restaurant and Hotel App Users Engage Once a Week

08/06/2018

A new report titled Get Appy: Do Consumers Use Restaurant & Hotel Branded Apps reveals that a majority of global consumers (57 percent) have used or are using mobile applications to engage with hospitality operators. The study of 15,000 consumers across EuropeLatin AmericaAsia-Pacific and North America revealed that of the 23 percent that have at least one restaurant or hotel branded app on their mobile device, 70 percent are using them at least once a week. Increased app engagement across global consumers creates new opportunities to personalize service, incentives and menu offerings and highlights the need for modern food and beverage technology to deliver more meaningful guest experiences.

Of the 23 percent of consumers who have download a restaurant or hotel app, two-thirds have more than three apps on their devices.

Asia Pacific leads with 82 percent of consumers using a hospitality app at least once a week compared to 54 percent of consumers in North America.

One in five global consumers has at least one app for a food delivery service and 23 percent have a booking app for hotels or restaurants on their device.

Almost a third (28 percent) of consumers have paid for food and drink from an app on their mobile device at least once with increased adoption among Asia-Pacific consumers (37 percent)

Oracle Food and Beverage provides operators with API interfaces through Oracle Hospitality Simphony Cloud Service that allow restaurants to extend their POS with mobile integrations. From mobile apps that enable loyalty or ordering flexibility, to back office applications that facilitate smoother operational efficiencies the open nature of the Simphony Cloud platform supports business growth and innovation.