Constant Connectivity Drives Leading QSR's Uptime to 98.5%+
Quick service restaurants have always lived or died based on an ability to sense and respond to consumers’ evolving tastes and preferences. That mandate impacts the entire organization, including IT and the network. Today, shifting customer expectations and next-gen IT demands require that QSRs offer options such as order-ahead, fast secure card processing and cloud-based POS.
However, one large, popular QSR’s existing network was achieving uptime rates hovering around 85%, which is insufficient to support those applications.
“We were struggling with the amount of downtime,” says the company’s director of retail. “Credit card payments, cloud POS, order ahead – all that has to go through the network. You have to make sure you can take care of the customer and the customer can connect to you. We had to rethink our network strategy.”
Stepping Up to a Next-Gen Network
The QSR engaged Hughes to help design a network that would deliver the uptime, failover options and security they needed. The result was a HughesON Managed SD-WAN, dual path high-speed network at many of the chain’s locations, and single path high-speed network capability with satellite backup in others, as well as a Next Gen Firewall (NGFW) and Unified Threat Management (UTM), whitelisting and network managed services.
The network supports both corporate and franchise stores, helping the chain standardize across the entire footprint to deliver a consistent, high quality guest experience. While the new network meant some expense, franchisees embraced the new platform, the director of retail says. “With the solutions that Hughes provides, the managed network services, field services, NOC support and so on, it was a great selling point. It made it fairly easy for them just to jump on board.”