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04/04/2022

Club Quarters Hotels Hires COO, Expands Operations Team

The team was carefully selected for their deep operational experience and history of delivering high-touch, high-tech guest experiences, programming and systems to take Club Quarters to the next level.
Anna Wolfe
Senior Editor - Restaurants
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Club Quarters Hotels has hired a new Chief Operating Officer and expanded its operational leadership team with the addition of two respected lifestyle hospitality industry veterans and a key internal promotion.

The expanded Operations team is led by Edward Maynard as Chief Operating Officer, who is supported by the addition of Charlie Katz as Corporate Director of Global Guest Services and the promotion of Aaron Bailey as Corporate Director of Global Operations. The team was carefully selected for their deep operational experience and history of delivering high-touch, high-tech guest experiences, programming and systems to take Club Quarters to the next level.

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Edward Maynard
Edward Maynard is COO of Club Quarters.

Edward Maynard is an experienced hospitality leader who brings deep expertise in building top-performing teams, establishing customer-focused operations, generating market share and setting a leadership vision for top brands including Ian Schrager’s PUBLIC Hotels, SIXTY Hotels, Starwood Hotels & Resorts and Morgans Hotel Group. He was brought on to oversee significant growth while strengthening diverse revenue streams and energizing the business to drive long-term value.

Charlie Katz is a service-driven operational leader who has crafted guest experiences for a variety of respected lifestyle brands including Mondrian, Sydell Group, THE OUT and Kimpton, among others. He will focus on the brand experience across the hotel product, incorporating programming, training and key touchpoints to drive guest satisfaction.

Aaron Bailey is a Club Quarters veteran with a wide breadth of institutional knowledge, having risen through the ranks during 14 years with company, where he held progressive operational roles in five key markets. He will focus on operational processes and standard operating procedures to drive efficiency and ensure consistent operational delivery.

“With a strong COO and leadership team in place, Club Quarters is re-energizing our operational capabilities while laying the foundation for increased profitability, expanded market share and more diverse revenue streams,” said CEO John Paul Nichols. “This is a natural next step on our growth trajectory and builds on our highly successful membership model to deliver long-term value.”

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Club Quarters new management