Cloudbeds Introduces New Payments Solution to Streamline Hotel Operations

Michal Christine Escobar
Senior Editor, Hotels

Cloudbeds, a hospitality management platform, announced the launch of a fully integrated payments solution and a new Financial Services division in the U.S., Canada, UK, and EU. Cloudbeds Payments is a robust payment solution that provides hoteliers an affordable and efficient method of managing all types of payments. Cloudbeds Payments features a state-of-the-art terminal, transparent fees, built-in reporting, analytics, security, and world-class (in-house) support so hoteliers can focus on their guests rather than time-consuming payments acceptance and reconciliation. 


Typically, hospitality payment solutions are complicated and time-consuming, which impacts guest relations with inconsistent and slow customer service that consume too much of a property owners’ time with management and reconciliation. Hoteliers can now avoid manual card entry and lengthy verification processes with third-party vendors. Instead, payments are now quick, easy, and completely integrated into the Cloudbeds platform. 

“The best part about Cloudbeds Payments is that it’s fully integrated into their existing interface.” says Tarek, Finance Manager, Convo 212 in Athens, Greece. “My guests pay directly on my website and it’s immediately reflected in their reservation and on our reports. It accepts all credit card payments, handles the verification process and makes reconciliation a breeze.”

In keeping with its focus of innovating to help hoteliers build revenue, save time, and increase guest satisfaction, the Cloudbeds’ Financial Services division has built a next-generation solution that will save properties 10 to 15 hours per month in reconciliations. In addition to its world-class support team, Cloudbeds Payments offers an in-house dispute management team composed of industry experts who intimately understand the hospitality business to better support hoteliers and guests. Cloudbeds expects to roll out Payments to additional countries in the upcoming months, including Australia, Brazil, and New Zealand.

“Cloudbeds is on a mission to empower lodging businesses with every tool they need to emerge from the pandemic successfully,” says Richard Castle, Co-Founder, and COO. “Cloudbeds creates a seamless experience that elevates every aspect of their business - from how their staff operates to their guest experience. Our payments solution is the first of several upcoming financial services designed to help lodging businesses spend more time with their guests and less time managing their property.” 

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