Cloud5 Communications Earns Top Ranking as Marriott International’s #1 HSIA Provider

Michal Christine Escobar
Senior Editor, Hotels

Cloud5 Communications, a provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has again achieved the highest vendor ranking for its High-Speed Internet Services by Marriott International. Chosen based on Marriott’s stringent Global Property Network Standards (GPNS), Cloud5 has earned the highest vendor ranking for the second consecutive quarter of 2021.

Cloud5 outranked competing vendors in areas including operational compliance, support and responsiveness to brand or property requirements. The company consistently earns superior service scores across all Marriott brands through its complete range of Internet services, including high-performance property-wide guest and back-of-house Wi-Fi, advanced services and GRE integration, conference and event services tool, network management and 24/7 guest and associate support.

“Cloud5 is honored to be continually recognized as the top provider of high-speed internet access,” said Marc Vaughn, Senior Vice President of Operations at Cloud5 Communications. “As a brand that sets the standard in the hospitality industry, Marriott’s recognition of Cloud5 reaffirms our ability to deliver reliable connectivity and unmatched service to hoteliers. We look forward to continuing our work with Marriott properties and hoteliers in ensuring seamless staff communications and exceeding guest expectations.”

A pioneer in cloud-based communications for hospitality, Cloud5 is one of a small number of certified providers approved to design, install and support Marriott’s managed Full- and Select-Service hotels in both the US and Canada, and one of only three to have this distinction for Marriott’s largest Conference hotels. 

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