Chicago-Based Pizza Chain Giordano’s Appoints SevenRooms as Their Reservation & Guest Experience Platform of Record

Michal Christine Escobar
Senior Editor, Hotels

SevenRooms, a data-driven guest experience platform for the hospitality industry, announced their selection by Giordano’s, a leading pizza chain with locations across the U.S., as the restaurant group’s front-of-house platform. The Chicago-based chain is rolling out SevenRooms’ across 67 locations to deliver experiences that drive revenue and repeat business.

Using SevenRooms’ online reservation and virtual waitlist tools, Giordano’s will be able to collect and leverage guest data to provide personalized, consistent service and marketing at scale to customers across their portfolio. Additional benefits include streamlining walk-in management, optimizing online booking channels, advanced seating and table management, and full ownership of their guest data.

The implementation of the SevenRooms platform will enable Giordano’s to create efficient processes that will result in increased revenue while improving guest experiences and boosting loyalty. Using SevenRooms’ suite of tools, the chain will be able to optimize their front-of-house strategy and operations for today's dining environment including:

  • Improving data capture for online reservations and digital waitlists
  • Maximizing the number of table turns per shift to boost profits
  • Accounting for increased times between seatings to ensure advanced cleaning efforts
  • Contact tracing through the collection of guest details during the online booking process
  • Personalizing marketing communications towards guest preferences and behavior

“During this new era of hospitality, it’s more important than ever for operators to prioritize technology integrations that not only help keep diners safe, but do so without sacrificing the memorable, personalized experiences guests seek while dining out,” said Joel Montaniel, CEO of SevenRooms. “We are thrilled to welcome Giordano’s to the SevenRooms family as they use our data-driven platform to better personalize their guest experience, build deeper guest loyalty and, ultimately, increase revenue for their venues through repeat business.” 

“From our first conversations with SevenRooms, we were incredibly impressed with both the platform and the team,” said Jason Levinson, Vice President Technology at Giordano’s. “When looking for a new partner to help us take our guest experience to the next level, SevenRooms stood out throughout the process. We knew we needed a tech partner who would not only streamline our operations, but also help us further personalize the experience for guests. During this time, it’s vital that we’re doing everything we can to keep our guests happy and healthy and SevenRooms is an essential component to our success in those endeavors.”

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