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Carlson Renews Global Commission Processing Contract

Carlson Hotels has renewed its contract with Pegasus Solutions for the company’s Global Commission Processing Services. Carlson currently uses the solution to manage commission tracking and payment for more than 1,000 hotels in 77 countries worldwide.
The three-year agreement now includes the implementation of Pegasus’ Rules Engine and User Interface, which empowers Carlson to apply customized rate rules for commission transactions for its Radisson, Country Inns & Suites by Carlson, and Park Inn by Radisson brands.
The Pegasus Rules Engine was pivotal to Carlson’s contract renewal due to the ability it affords Carlson to perform calculations for commissionable transactions based on various criteria they can implement and manage. This “rule setting” allows Carlson to develop a customized hierarchy of criteria appropriate for various transactions, according to Christine Brosnahan, vice president of global distribution and reservation services for Carlson Hotels.
“Pegasus not only provides commission processing services that are sought-after by travel agents, but they also have developed and implemented a unique solution that makes our business more efficient and manageable,” says Brosnahan. “With the Rules Engine, we can perform commission calculations based on everything from rate, arrival or departure date, hotel, agency, region, or commissionable or non-commissionable rates, among others. We also benefit from the ability to manage our own rules in the system via a Web application to the User Interface.”
Pegasus has a long-standing relationship with Carlson, providing information, technology and hospitality expertise to help improve Carlson’s hotel and travel management business. Pegasus Global Commission Processing through Carlson Hotels offers agents booking with Carlson’s four brands to receive bi-weekly commission payments via check or direct deposit in any of 37 currencies.

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