Call Center

Branded Calls Help the Hospitality Industry Improve Customer Engagement
Customers have lost trust in voice calls making it difficult to reach them with timely and important information regarding upcoming stays or to alert them to upgrade opportunities and services.
The J Collection Partners with Travel Outlook to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook will focus on developing sales and service strategies specific to each hotel's market segment, property type, revenue strategies, and operational needs to enable J Collection to generate additional revenue and improve customer service.

Pizzeria
Domino's Pizza Adds Programmable Voice Capabilities
Domino's has implemented its new "Intelligent Call Manager" with Vonage's Voice API integrated with Vonage's unified communications solution.
Call Center
Give Your Guests More This Season with Advanced Phone Technology
Here are three ways advanced phone technology can benefit your restaurant this holiday season and beyond.
Property Management Systems
Banff Lodging Company Centralizes Call Center Operations, Revenue Management
The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.
HITEC
HITEC 2019 NEWS: CallTek Introduces Call Center Platform
Odyssey Cx platform records every incoming call from the moment it is answered by an agent.
Call Center
trivago Hotel Relations Books Talkdesk to Optimize Contact Center
Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business
Call Center
Phonesuite Acquires Asteria Solutions Group
Company adds full service ACD (automated call distribution) to its Voiceware platform to help hotels streamline call center operations, reduce costs.
Call Center
G6 Hospitality Selects Above Property for Its Cloud-Based Travel Platform Services Suite for Motel 6 and Studio 6 Properties
Through an orchestrated multi-datacenter, multi-cloud provider configuration, Above Property brings a new level of speed, stability and scalability to the travel industry.
Call Center
Hospitality International Selects Sabre as Its Strategic Technology Provider
Hospitality International hotel owners will have access to Sabre's CRS, booking system and call center services.
Call Center
Cybercriminals Increasingly Target Hotel Contact Centers
But new technologies can ensure that payment card data and other personally identifiable information taken over the phone is kept secure and never held in the contact center infrastructure.
Call Center
Onosys Relaunches Brand at MURTEC 2017
Penn Station East Coast Subs adds mobile and online ordering powered by Onosys
Call Center
Punch Taverns Partners with Salmon to Implement New B2B E-Commerce Platform
The platform will allow for speedier ordering processes and drive commerce operations more efficiently.
Back-of-House / Back-Office
Busy Rooms Acquires Hotelwebservice
With the acquisition, Busy Rooms will receive significant exposure in Germany, Austria and Switzerland.

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