Call Center

Reliable agents are impossible to find amid the ongoing Great Resignation. Call volumes are wildly unpredictable. And Covid-19 has created all-new expectations and anxieties among travelers.

Stop overworking hotel staff or relying on outdated and clumsy IVR systems in order to convert leads to reservations or answer FAQs.

Bella provides instant guest service while reducing fixed labor expense by answering most calls currently handled by front desk agents.

For organizations that want to improve CX yet still provide human interaction, CPaaS solutions are ideal, as they can blend not only conversational assistants with live agents but also self-service options, which a growing number of customers are preferring.

Here are four predictions for what hospitality companies will need to do in 2022 to embrace the future of hospitality and drive bookings and loyalty. 

Resort has streamlined and scaled its operations at a low cost while driving new guest service and revenue opportunities.

New Cyara LiveVQ Enables Amazon Connect Contact Centers to Resolve Voice Quality Issues Faster and Increase Agent Productivity

New technologies debuting include Hotel in a Box and Above Property Services.

Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.

While travel and hospitality companies work to build back their onsite, face-to-face employee base, a concurrent need is to implement a smart CX strategy that attracts crucial behind-the-scenes support.

VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.

Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software.