Travel Outlook will focus on developing sales and service strategies specific to each hotel's market segment, property type, revenue strategies, and operational needs to enable J Collection to generate additional revenue and improve customer service.
Annette's warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest's request, even when they narrate or speak in long-winded sentences.
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
Accor/Ennismore chose Quicktext for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and more.