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Branded Calls Help the Hospitality Industry Improve Customer Engagement
Customers have lost trust in voice calls making it difficult to reach them with timely and important information regarding upcoming stays or to alert them to upgrade opportunities and services.
The J Collection Partners with Travel Outlook to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook will focus on developing sales and service strategies specific to each hotel's market segment, property type, revenue strategies, and operational needs to enable J Collection to generate additional revenue and improve customer service.

Artificial Intelligence / AI
Travel Outlook’s Annette the Virtual Hotel Agent Partners with Curator Hotel & Resort Collection to Offer Conversational AI for its Collection of Exclusive Properties
Annette's warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest's request, even when they narrate or speak in long-winded sentences.
Central Reservations
Extended Stay America Selects HotelKey for Its Central Reservation System
Call Center
HotelPORT Announces Partnership with ComOps to Provide Advanced Contact Center Services for Hotels
The partnership between HotelPORT and ComOps is set to begin immediately, and customers can expect to see the benefits of the collaboration in the coming weeks and months.
Artificial Intelligence / AI
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics
The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data.
Call Center
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.
Business Automation
Prevent Friction and Enhance Experience: Hotels Experiment with Automation Amid Pandemic-Driven Labor Shortages
The perfect recipe for disaster: Millions of eager, impatient guests who feel they overpaid are paired with stressed, overworked hotel workers. Find out what you can do to prevent problems.
Call Center
Cloud5 Communications Expands Contact Center Support for Millennium Hotels and Resorts to New Locations in the United Kingdom, Europe and Asia
Global hospitality management and real estate group leverages Cloud5 contact center expertise to provide reservations and guest relations services to international guests.
Call Center
Ooma Launches New Ooma Office Pro Plus Business Communications Service with Simple Call Center, CRM Integration and More
Artificial Intelligence / AI
Trend Report: Hotel Workforce Automation Boosts Productivity
With staffing at an all-time low and travelers returning in droves, hoteliers are dealing with customer service nightmares. Conversational AI and automation technologies could be the industry’s savior.
Call Center
Contact Center Automation Solution Raises $78M
After a banner year, Replicant plans additional expansion of its AI-based solution.
Artificial Intelligence / AI
Ennismore, Lifestyle Division of Accor Hotels, Adopts Quicktext
Accor/Ennismore chose Quicktext for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and more.
Call Center
Talkdesk Implements Contact Center Solution for Iberostar Hotels & Resorts
Talkdesk supports iconic travel and tourism brand on journey to the cloud.

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