Boston Harbor Hotel to Expand Partnership with INTELITY’s Smart Room Offering

Michal Christine Escobar
Senior Editor, Hotels
Boston Harbor Guestroom

INTELITY®, a provider of a guest experience and staff management platform, announced a continued strong partnership with Boston Harbor Hotel to invest in a tablet upgrade, promoting a digital smart-room experience for guests. Boston Harbor Hotel is upgrading their in-room tablets to Lenovo smart-room tablets powered by the INTELITY platform, including GEMS®, INTELITY’s suite of rich staff-facing tools for streamlined service and enhanced engagement between the hotel and guests.

A Forbes Travel Guide Five-Star and AAA Five Diamond hotel, the Boston Harbor Hotel looks to further rebrand the hotel with a focus to uniting the past with the future. The hotel plans to start transforming their current rooms to include INTELITY’s smart-room tablets and platform. Boston Harbor is a brilliant beacon for many travelers, and upgrading the hotel’s digital offerings enhances the convenience, elegance and comfort guests have come to anticipate from a stay at the hotel.

"We are thrilled for this new chapter at Boston Harbor and to continue our strong relationship with the INTELITY platform and team," said Stephen Johnston, General Manager at the Boston Harbor Hotel. "Our property continues to set the standard for a five-star hospitality experience in Boston Harbor, and with this tablet refresh, our guests will be using the best software on the market to communicate to our staff in an efficient channel so our team can continue to provide the impeccable service we’re known for to every guest, every single day."

With INTELITY’s smart-room tablets, Boston Harbor Hotel will be able to provide guests the ability to order food and beverages, request services, inquire about hotel amenities, and browse a menu of local attractions. Smart-room tablets continue to enrich guests' experience as well as provide hotel staff the ability to manage requests and orders for all guests, providing guests with a truly unique and personalized experience.

“The INTELITY team is overjoyed to see our strong partnership with Boston Harbor blossom,” said INTELITY CEO Robert Stevenson. “They have long leveraged the INTELITY platform to enhance the guest and staff experience at their renowned property. We are excited to implement the latest smart-room tablets for this landmark hotel and further elevate the digital guest experience. We look forward to continuing our relationship with Boston Harbor and exploring new ways we can best service them and their guests.”

For more information about the INTELITY platform or to request a demo, please visit For more information about Boston Harbor, please visit

This ad will auto-close in 10 seconds