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07/29/2021

Blu Jam Café Upgrades Technology

Blu Jam Café upgraded its six locations to NCR Aloha Essentials, which bundles visibility into third-party sales, labor costs, order and pay at table, and payments in one monthly subscription.
Anna Wolfe
Senior Editor - Restaurants
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a plate of food on a table

Los Angeles-based breakfast eatery Blu Jam Café has selected NCR Corp.'s  Aloha Essentials to elevate its customers’ experience.

An existing NCR Aloha point-of-sale user before the pandemic, Blu Jam Café easily upgraded its six locations to NCR Aloha Essentials. They made the move because it bundles everything from visibility into third-party sales, labor costs, order and pay at table, and payments in one monthly subscription.

Updating existing POS systems is on trend. According to HT's 2021 POS Software Trends report, 65% of restaurants plan to add new functionality/modules to their current POS software this year

Real-Time Insights

According to Jay Perrin, director of operations at Blu Jam Café, one highlight of Aloha Essentials is the real-time analytics, which give mobile views of the restaurants’ operations and the ability to track trends.

“The minute we launched, our minds were blown,” said Perrin. “We could see, in real-time, things like what people were ordering and preferred ordering method.”

After making the switch to Aloha Essentials, in partnership with NCR channel partner i3 Verticals, Blu Jam Café was able to provide the safe, contactless dining experiences its customers expect, both in its locations via QR codes and mobile devices and through personalized online ordering and efficient takeout and delivery.

[Contactless Transactions Are Here to Stay]

It was also able to track front-of-house and back-of-house metrics – improving operations and business performance.

“I have honestly never felt so connected to a system as I have with NCR’s Aloha,” said Perrin. “Since the pandemic, it’s almost like we’ve been co-creating. I think of an idea that improves our restaurant processes or customer experience, and NCR makes it happen.”

Blu Jam Café is leveraging technology to improve its operations from end to end – like expediting the ordering and payment process so they have more time for engagement with customers.