BJ's Restaurants Selects CBS as Its 2017 Supplier of the Year

BJ's Restaurants Inc., home of deep-dish pizza, award winning craft beer and the world famous Pizookie dessert, named Custom Business Solutions (CBS) the company’s 2017 Supplier of the Year. CBS has been BJ’s Restaurants technology partner for 16 years, providing the casual-dining-industry leader with point of sale hardware, software, and a variety of related technology services through the years.

“Custom Business Solutions has long been a valuable partner to BJ’s Restaurants. Selecting them as 2017’s Supplier of the Year is a testament to the successful relationship our companies have shared for many years,” said Brian Krakower, Chief Information Officer at BJ’s Restaurants.

This recognition comes after Custom Business Solutions assisted BJ’s with a rollout of 3,800 hand-held ordering devices from Touch Dynamic across the company’s 195 locations. In one of the industry’s largest hand-held ordering deployments, BJ’s announced last year its plans to migrate to tablets for servers as one of its four sales-driving initiatives that also includes third-party delivery, daily ‘brewhouse’ specials and new slow-roasting ovens to diversify its menu offering.

Moving to a tablet ordering system equipped with POSitouch, BJ’s incumbent POS technology, provides the organization with numerous benefits including increased table turns and improved guest satisfaction. In addition, BJ’s Restaurants guests experience an increase in service levels, as the additional hardware can facilitate payments directly at the table.

Moving to a tablet ordering system loaded with POSitouch, BJ’s incumbent POS technology, equips service staff with superior tools enabling them to provide better hospitality and give a more personalized guest experience. By essentially eliminating many of the steps taken by a sever as part of the order entry process, BJ's can deliver food and drinks to their guests faster, in a more seamless fashion, leading to improved guest satisfaction. 

“This new way of ordering is improving the guest experience with faster, better service and more personalized attention for our guests,” added Krakower.