With the resurgence of COVID-19 cases in many parts of the world, hoteliers need to be more agile today than ever before. As newly crafted safety and operating protocols continue to evolve, hoteliers must react quickly to ensure that changes are carried out effectively by their frontline employees.
Next week Anja Luthje, group director rooms and quality for Mandarin Oriental Hotel Group, will join Beekeeper in discussing “Communicating for Agility — Insights from the Iconic Mandarin Oriental Hotel Group” as part of its ongoing COVID-19 Webinar Series. Led by Andrada Paraschiv, Beekeeper Head of Hospitality and former Executive Director of Communications and Strategy of FRHI Hotels & Resorts (Fairmont, Raffles and Swissôtel), Luthje will share lessons on how one of the world’s most iconic brands has communicated with its employees throughout this pandemic to safeguard that its employees and guests feel safe and valued.
To register for “Communicating for Agility — Insights from the Iconic Mandarin Oriental Hotel Group,” to be held Thursday, July 23, at 11:00 a.m. EST / 5:00 p.m. CET, click here.
“These unprecedented times are taking a toll not only on owners and operators, but also on employees, and it is critical that management can engage and motivate their employees on the long road to recovery,” Paraschiv said. “During this online event, Anja will discuss the ‘We Care’ framework that Mandarin Oriental Hotel Group quickly implemented when faced with COVID-19, and reveal how technology is helping the group be agile in communicating with furloughed employees and reopening hotels.”
Some of the things that Luthje will address will be keeping the spirits high across the company and ensuring that all employees have the knowledge and tools to effectively implement the revised safety and cleaning protocols.
“We encourage all hoteliers to join us for this engaging event,” Paraschiv said. “With 34 properties globally, Mandarin Oriental can offer insights that are relevant for hoteliers across the world.”