Barnsley Resort Upgrades Technology Stack with Knowcross Platform Implementation
KNOWCROSS, a provider of service quality and optimization software solutions for hotels, announced that Barnsley Resort in Adairsville, Georgia, has re-invested in its technology stack by implementing the Knowcross platform in order to achieve operational excellence, improved productivity and enhanced guest service quality.
Constantly considered as one of the ‘Top Resorts in The South’, this ultimate retreat to unplug and enjoy, has chosen to use Knowcross’ technology to take its service quality deliverance to the next level. The resort has selected all the modules of the Knowcross platform including Know Service, Know Housekeeping, Know Glitch, Know Inspection and Know Maintenance to automate their back of the house operations, thereby boosting guest experience and maximizing profitability.
“Our guests come to Barnsley to disconnect from the rigor of their daily lives while experiencing the pleasures of an outdoor lifestyle, nature and history. It is critical to our mission that we ensure each guest stay is an unforgettable experience,” said Jennifer Ball, Director of Operations, Barnsley Resort. “As we began the celebration of our 20th anniversary, we were looking to invest in a technology that further improves the quality of the experience we deliver by streamlining our internal operations across all departments. Knowcross checked all of the boxes and has delivered an outstanding solution set.”