The Barfield Partners with HIS to Deliver Seamless Guest Connectivity
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the implementation of a high-speed Guest Wi-Fi service for The Barfield, an Autograph Collection hotel. Opening in summer 2021 as Amarillo’s preeminent luxury hotel, The Barfield’s adoption of advanced Wi-Fi technology by HIS will ensure that business and leisure guests alike receive the high-speed connectivity and reliability that they expect.
Aiming to provide guests with a premier experience, hotel leadership identified top-of-the-line Wi-Fi as a first priority for guests. With guests consuming more bandwidth, The Barfield sought a Wi-Fi solution that ensured a lightning-fast, high-quality experience when guests use demanding applications like media streaming sites, conference call sites and more. Ultimately, HIS was selected due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.
“To ensure that The Barfield opened as the best hotel in the region, we wanted to partner with an industry-leading Wi-Fi provider that had the industry expertise to meet our unique property needs,” said Patrick Dougherty, General Manager at The Barfield. “HIS exceeded our expectations from the beginning. After a seamless installation, HIS has equipped us with the ability to grant guests with instant access to a hassle-free online experience. Additionally, their renowned customer support ensures that our technology will function at peak performance.”
With its 24/7 support services, HIS expert technicians are readily available to diagnose and immediately resolve network performance issues before guest experiences are negatively affected. Further meeting the fluctuating needs of guests, technicians are always available to install new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.