Back-of-House / Back-Office

Crafting & Consolidating the Contactless Experience
Our 2021 Customer-Facing Hotel Visionary Award winner, Loews Hotels & Co, found a way to pivot during the COVID-19 pandemic and offer guests a contactless option while also creating a new revenue stream.
Kasa: A Tech Company that Provides Hospitality Services
Kasa’s Head of Engineering gives HT an inside look at the tech-centric hospitality brand.

Room Service Revenues Soaring at EB Hotels Miami with GuestHub

Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service.
Checkers & Rally’s Rollout Drive-Thru A.I. Voice Assistant

The QSR is deploying Presto’s voice ordering solution at all corporate-owned restaurants this year.
How the Hospitality Industry can Leverage Spatial Data to Curate Personal Guest Experiences

The multiplicity of activities occurring 24/7 within hotels poses a powerful opportunity for the hospitality industry to gain better insight into how guests and employees are interacting within these spaces.
PMS Provider SIHOT Shares 2022 Plans

Company plans to focus on tailoring its user interface to specific job functions and hotel categories.
Wendy’s Franchise Deploys GridPoint’s Smart Building Platform

GridPoint rolls out its technology enterprise-wide to 345 Wendy’s locations to reduce energy use and support sustainability goals.
Marcus Wasdin Joins PAR Technology Management Team

The industry veteran is GM of the Data Central solution.
IDeaS Revamps Consulting Services to Power the Modern Hospitality Organization

Global team of industry experts help businesses prepare to shift from a revenue management mindset to a culture of commercial success.
Concord Hospitality Migrates 135 Hotels to PVNG by Aptech

Migration to the enterprise accounting solution concluded in December with 35 hotels going live in two days.