AutoClerk Partners with Artificial Intelligence Company Akia to Re-invent the Hotel Guest Experience
AutoClerk, Inc., a property management system (PMS) provider, announced that it has partnered with Akia, a technology company that leverages artificial intelligence (AI) to power conversations between hotel staff and their guests.
The system, created by a team of former Facebook engineers, is more than an automated response program. It can create work orders for housekeeping and maintenance, order valet service, or call for a bellman, employing AI so that it learns when and how to best initiate responses to guests, and saving hotel staff valuable time and resources.
The collaboration has proven to be effective so far. Early adopters are already reporting significant time savings and improvement to their customer experience.
“As more guests prefer to communicate via text messaging, Akia and AutoClerk offered us the perfect solution,” reports Rupesh Patel, who manages several hotels. “Guests automatically receive a text message to initiate conversations and Akia automatically responds to common questions, saving valuable front desk time. Our employees love the system because we are also getting fewer guest phone calls.”