ARTICLES BY THIS AUTHOR
- 9/17/2015
Ins & Outs of Next-Gen Locking
There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns. - 9/17/2015
The Art & Science of Analytics
Businesses in all industries have come to realize that their data in their most valuable asset. In a roundtable with HT, subject matter experts offer insight into how hotels and restaurants can harness that data to gain a competitive edge. The panel talks about how to push for better collaboration, how data can be used to set business strategy, and common misconceptions about data. Input comes from Choice Hotels, Church’s Chicken, Oberweiss Dairy, and Adjuvi Consulting. - 9/17/2015
Starwood Opens the Door to Next-Gen Engagement
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more. - 9/17/2015
Building a Tech-Focused Service Culture
The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests. - 9/17/2015
2015 POS Hardware Innovations
HT offers its annual round-up of what’s new in the POS hardware space. This year, tech suppliers are focusing on rights-sized solutions that allow for flexibility, mobility, and increased security. - 9/16/2015
Coastal Hotels, Margaritaville Resort Streamline Ops with Aptech
Coastal Hotels selected Execuvue Enterprise Business Intelligence and Targetvue Budgeting and Forecasting; Margaritaville Resort will install Aptech’s Profitvue Enterprise Financial Accounting. - 9/16/2015
NRF Survey: New Credit Cards Not Safe Enough
The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger. - 9/15/2015
Cali LaQuinta Taps HotelTap Workplace Tool
The 'digital log book in the cloud' replaces hand-written notes as a means to communicate between staff, departments and management. - 9/15/2015
Expedia Enables Customers to Travel with Points
Now, customers can 'stay with points,' but there are plans for the functionality to be expanded so they can 'fly with points,' 'go on excursions with points,' and a range of other options in the future. - 9/14/2015
Zebra Unveils Customizable, Enterprise-Class Tablets
New ET50 and ET55 tablets cater to diverse mobile strategies in hospitality, including interactive menus, concierge services and kiosk capabilities.