Operators are planning to manage challenges with additional marketing technology, promotions, and loyalty programs, as well as investment in the back-of-house tech stack, and salary increases and recruitment.
Predictive analytics capabilities enable restaurants to stay ahead of evolving guest expectations, while intelligent automation allows staff to focus on the subtle service touches that create lasting bonds.
Partnership with Salesforce and TELMEX will allow the resort company to access a continuous flow of information on guests, allowing staff to anticipate needs and provide personalized service.
Accenture will help train and support McDonald’s global workforce by using Accenture’s learning and development programs, online training courses and boot camps for emerging talent to ensure the workforce has the AI, data and edge computing skills needed.
